FAQs

About Imago Structures

Who is Imago Structures?
Where are you located?
How can we reach you?
Is Imago Structures committed to the environment?

Our products

What yurt models do you offer?
What is the difference between your tent types?
Are yurts usable in winter in Quebec?
What tent sizes are available for Glamp and Prospector tents?
Do you offer custom structures?
What can your structures be used for besides camping?
What accessories do you sell?

Delivery

What is the delivery time?
Can I pick up my order from the warehouse?
What to do if my delivery is damaged?
Are there any specific requirements for receiving the goods?

Installation & Services

Do you offer installation services?
Do you offer specific services for businesses?
Can I test a yurt or a tent before buying?
Do you offer post-purchase support?

Order & payment

What payment methods do you accept?
Can I return or exchange my product?
How do I get a quote?
Can storage fees apply?