Terms and conditions

General conditions of sale on the website

Final sale. No refunds or exchanges
Sales are final. No returns, exchanges, credits or refunds.
If the customer is unable to receive his order within a reasonable time, storage costs may be applied.
Before completing your order, it is recommended to validate everything with a representative from Imago Structures.

Shipping Policy

For any purchase made on the Imago Structures website you must plan a period of 8 weeks of production time (40 working days from the moment we receive payment). The 8-week period could be extended due to a lack of information provided by the client in relation to his project. Although the manufacturing of your Imago product may be completed, transit times may vary due to reasons beyond our control such as holidays, vacations, weather conditions or other reasons beyond our control.

The reception of goods must be made by a professional when it is a question of a weight exceeding the regular capacities of transport and loading. It is possible that the transport refuses the delivery if the indicated conditions are not respected. The delivery of the goods must be made in a place accessible to the carrier. It is recommended to be at least two people able to force in order to unload the goods.

It is possible to pick up the goods directly at our warehouse. However, it is necessary to communicate with Imago Structures in order to plan the collection as well as to validate the equipment necessary for the transport of the goods. In the event that the customer does not respect the recommendations issued by Imago Structures, we reserve the right to refuse the loading of your goods.

Goods inspection

It is your responsibility to check that your merchandise is in good condition upon delivery. If the damage is not indicated upon receipt of the goods, it will not be possible to obtain compensation. Know that we strive to handle the goods well and to optimize handling so that the product is impeccable on arrival. Do not sign a packing slip if you are unsure of the condition of the package. If so, contact our customer service department immediately. If you discover damage not visible upon delivery after you have accepted the goods, please notify us within 24 hours of receipt by contacting our customer service department at the number listed below.

1 844-424-6246

Payment and other terms

Payment methods ; credit card (Visa, Mastercard or American Express), PayPal, Google Pay and Apple Pay

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted. All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.

Security and privacy

This website is designed to take all necessary precautions to protect user information. When the user submits confidential information on the site, the information is protected, whether online or not. We do our best to protect user information. All information we collect, not just confidential information, is subject to restrictions in our offices. Only employees who need the information to do a specific job (for example, the billing manager or a customer service representative) have access to confidential customer information. Our employees must use a screen saver with a password when they leave their workstation. When they return, they must enter their password again to gain access to your confidential information. In addition, all our employees are informed about our practices ensuring security and confidentiality. So whenever new policies are added or we make changes, we remind our employees of the importance we place on privacy and what they can do to protect customer information. Finally, computers that contain confidential information are kept in a secure environment and in a room accessible only with a key.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately. If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.